Bad Customer care
I received a letter from RCS confirming that my customer protection plan will pay my Game Card acc as from Jan 2020 up to Dec2020. I started receiving calls from RCS that I have to pay the amount of more than R700 which I am behind on installments as from Jan. Howcome dont the insurance pay as stated by their letter?
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Replies (2)
RCS's replyOfficial
14 May 2020, 16:16Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply14 May 2020, 16:16
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
's updateReviewer Update
14 May 2020, 16:21How many times must it be done? It have been done several times and I did include a copy of the letter aswell.
Personally I think it is about people not communicating between departments
Personally I think it is about people not communicating between departments
's update14 May 2020, 16:21
Reviewer Update
How many times must it be done? It have been done several times and I did include a copy of the letter aswell.
Personally I think it is about people not communicating between departments
Personally I think it is about people not communicating between departments