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tebogo N
1 reviews | Active since Mar 2014
20 Sept 2022, 14:04
bad customer care
I just called your call center and i have been taken from pillar to post finally, I spoke to a rude consultant by the name of Sinethemba i believe she was at jet and edgars customer care, who made me repeat one thing 3 times and when i shouted she just said it is not the correct line and she hanged up. I would not recommend anyone to have a cape union or RCS affiliated store account.
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Replies (2)
RCS's replyOfficial
22 Sept 2022, 09:45Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
RCS's reply22 Sept 2022, 09:45
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
RCS's replyOfficial
06 Oct 2022, 08:33Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply06 Oct 2022, 08:33
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS