Bad communication and slow to respond to insurance claims

Last year i app**** for insurance to pay for my acc due to loss of income n on my side it said the insurance has to pay up to 12 months but u guys paid for 3 montha and kept quiet, no communication whatsoever n now you're blasting my phone on the daily wanting payment?? Ohk fine i then re app**** for the insurance since i haven't found a job n it's been weeks n you still haven't responded. What baffles me is how u jus stopped paying whilst i was sending bank statement every month to prove i still do not have a souof income. You guys put me through a lot last time lets not do this again please