Bad business service

Item: RCS
Rating: 1
Author: Garison N

I just called Rcs regarding my Rcs Card. I held the line for 45 minutes to speak to the consultant until i run out of airtime and I didn't even get help. This is not good because it is very difficult to reach Rcs.

Now that I'm running out of airtime i am unable to call them again. I want Rcs to call me back to assist me with what i wanted to address with them when i make a phone call.

Helpful (0)

Replies (2)

RCS's replyOfficial

07 Mar 2019, 16:23

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

RCS's reply07 Mar 2019, 16:23

Official

RCS's replyOfficial

08 Mar 2019, 09:56

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,RCS CARDS

RCS's reply08 Mar 2019, 09:56

Official