Bad Bad Services

Good day,

Please can you explain to me what is so difficult???? I think if I can rate your services, it would be less then 1 on the scale.... this will also be the 3rd email I have sent with no accomplishment.

If something like this "We have re-activated your debit order for the 25th on both your RCS Account as well as on your Makro account as requested. Please bear in mind that the debit order will be deducting the Total Amount Due on both accounts" this was on the 17/01/2021 @ 14H15 in the afternoon..."I wonder what does it mean??? or can I not understand English? does it not mean that it is already done???

WHY AM I RECIEVING THE SAME PHONE CALL EVERYDAY TO CONFIRM THE SAME INFO TO CONSALTENTS IN THE RCS GROUP??????????????????????? only today I have received 4 calls, and every time I have confirmed the same info........ IT WAS ALREADY CONFIRMED ON AN EMAIL FROM THE PERSON CALLED CINDY, THAT SHE HAS DONE THIS.............

clearly it shown the lack of communication, and that the company employ people that clearly does not know how to do their JOBS................ GET YOU ACT TOGETHER PEOPLE, YOU ARE PETHETIC AT THE WORT LEVEL.

I must say client services, collection in the entire RCS Group, is a disgrace to the mere fact of professionalism, yet the same thing will be explained to me "due to the pandemic COVID 19 we working on lmt staff" I wonder what I must say as I work in the medical field, I wonder what will happen if I also say, "I cannot deliver a medical service as we do not have staff?????? I don't have time to explain the same stupid thing over, over to different consultant's, yet they will tell you the calls are recorded, so please listen to your own dam recordings......

I am getting really fed up with you people, is there someone in that place who actually can do their JOB????????

I wonder how many phone calls will I get after this email has been sent as this will be the excuse? "Please accept my sincere apologies for the delay in responding to your email due to the global Covid-19 pandemic. Our business is operating with limited staff on a rotational basis to support the lock down of our country. We would like to also factor in that due to Covid-19 we have received a massive influx in complaints and are faced with a massive backlog across all our products." as this will be the excuse??

At no regards from a very unhappy client. Evan