Bad bad service

I have requested a Cash Advance on my GAME (R1575.00) and Makro(R756.00) accounts via the App on 9.7.2022 , and up to date the advance's not been paid into my bank account.

1. First call to RCS was on 13.7.2022, (agent I think it was a Keria or something like that,) there was a problem with the cash advances, and the amounts should appear in my account by Thursday 14. July 2022, which did not happen. 2. I again phoned on 15 July 2022,and the agent advised that according to the system the money was transferred into my account and she requested me to send a copy of my bank statement to ***, which I did 8.39. STILL NO FEEDBACK AT ALL 3. On 18 July 2022 I made not less than 5 calls to RCS, the one agent confirmed that the matters escalated and an agent/manager will call me back before close of business 18.7.2022. Needless to say. I HAVE NOT RECEIVED ANY CALLS. I phoned again and the agent advised that they have received my e-mail but the matter is still in progress, and there is nothing else she can do, because the 48 hour turnaround time only starts on Monday 8.39.

According to the message on the IVR all calls are recorded, so I am of the opinion that you can track my calls made to RCS,as well as listen to the conversations.

In view of the above I hereby just want to request at least a call from somebody at RCS. (preferably a manager.) .***, as according to me this is good client service, if matters were escalated.

Furthermore I would like to bring it under your attention, that I have had these accounts for quite a number of years, and payments were made timeously every month.

I am looking forward to your prompt response herein.