mK
melanie K
1 reviews | Active since Apr 2011
30 Apr 2020, 16:53
BAD ATTITUTDE
Contacted the callcentre today to query a payment I had made using a link they had sent me to make payment over this lockdown period . Once payment had been made my bank account had a completely different beneficiary name and reference .The utter incompetence and rudeness I experienced after speaking to 3 consultants was so unprofessional that I will probably be closing the account I made payment on .I submitted a complaint on their page giving my phone number and the time for them to listen to the call as the consultants should be reprimanded or retrained ( I have worked in a call centre myself) I requested to be contacted by 3 pm failing which I would report it on this platform as well as FB.NO OTHER WORDS BUT DISGUSTING ATTITUDE TOWARDS A CUSTOMER !!!!
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
30 Apr 2020, 17:08Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply30 Apr 2020, 17:08
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
23 May 2020, 16:37 Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS
Best regards,
RCS's reply23 May 2020, 16:37
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS
Best regards,