Bad Attitude and biling

Good Morning<br> <br> First I dealt with you previously on my account and I received the refund but my account has still not been closed instead I get a statement with a balance of R39.33. I have requested a closing letter on email, telephonically and still none received.<br> <br> Secondly, I worked in call centre QA and TL and I a disgusted with the level of service offered. The agent Abigail clearly did not feel like assisting me advising me she don't know why it was not closed agents should be trained to if they not know make it happen. Secondly I was on hold for 5 min after I told her I did not appreciate her attitude after she came back she still did not have your telephone number so in that five min I was on hold I have no idea what she did I think she simply did not want to deal with me. No coming back to the customer keeping them in the loop of that is happening on that side. As a customer who has been let down by RCS for three months I have a right be irate.<br> <br> Please provide feedback on why this account was not close its still open on the system, why you agents don't process request like closing letters etc, why is the service so bad?<br> <br> Thank you<br>