Bad and unacceptable customer service

<p>I re-opened a Queenpark card rececently and spoke to RCS in the shop to ensure the re-activation. I was informed that I would receive my statements via e-mail. When I did not receive a statement, postal or e-mail, I phoned RCS to enquire about my account. At first they could not find anything regarding this account and told me that they could only find record of my other accounts, Foschini and Game. After I suggested that they try my Queenspark card number they finally managed to find the acount. They then promised to immediately forward a statement to my e-mail and ensured me that no payment was due yet. After a week I still had not received the email but was called by RCS. I was told that I was overdue and the women was very rude and insisted a few times on knowing when exactly when I would make the payment. I told her that I had called customer service and still had not received a statement and therefore had no banking details to make a payment. I was also in the Kruger Park which made an in-shop payment impossible. I told her that I was informed that there was no payment due. I once again requested a statement and finally received such, upon which I made the payment. Attached to the statement was two letters threatening me to pay and informing me that my credit has been affected . the letter was signed by one Clint Brink and stated:</p> <p>"Re: Queenspark / J Crew Card No. ********** ********** 75447<br />As a responsible lender, we regularly review the credit that we have made available to our customers.<br />As you have not made the required payments on your Queenspark / J Crew Card, we find it necessary to decrease the credit limit to R500.00. You are welcome to apply for a credit limit increase on the contact number below after your account has been brought up to date by paying the total due amount (as indicated above). Please note that any increase would be subject to an affordability and Credit Bureau check." </p> <p>I take serious exception to this as want this s****ped from my credit record. I also want a letter of apology from Brink regarding his letter. I have an excellent credit record and will not stand for the incompetance of RCS. Brink can go and listen to the record of my conversations with RCS.</p> <p>Adv AC Triegaardt</p>