NT
Nelson T

1 reviews | Active since Feb 2011

16 Mar 2021, 08:21

Bad and Disgusting treatment

I regret the day i took a mass build RCS Account not knowing that i would put on Layoff from work without a salary from October till to current due to COVID-19. Mass Build RSC client services has abused me with calls demanding their money even though i made it clear to them what is my situation, I even submitted my docs to their insurance department twice for them to approve and on approval and after i still get threatening SMS's, Emails and calls demanding that i must pay the money even if the insurance will take care of the account until i could afford to pay the account again when things go to normal on my side. I will end up using foul language to whoever is going to call me about RCS because i've heard enough of the abuse. I am not working and RSC call centre agents asked me if i dont have friends or family who can pay my account for me while i am not working and that ****ed me off greatly. Every money i can get i have to think of my 5 children i have and my wife but RCS call centre will make you feel very useless to a point like you owe RCS R2 Billion when infact you owe RCS a lousy R2000 because you no longer working. I fully regret opened the account that is now abusing the hell out of me this much

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Replies (2)
RCS
RCS's reply16 Mar 2021, 10:32
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group


RCS
RCS's reply31 Mar 2021, 12:49
Official
Good day 

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS