BAD ACCOUNTING

Hi, upon settling my RCS Furniture account - the call center didn't advise correctly, resulting in a further R4500.00 payment being deducted from my account after settling the account. I have requested my Settlement Letter throughout the holidays - with a 48hour waiting period. It has been a week and nothing received as yet, nor any response to my e-mails.<br> <br> Furthermore, another 30 mins spent on the phone with the call center and still don't have the letter. <br> In order to get the refund, they are asking my ID document, bank statement, and bank details, which is confidential, and this after confirming that they can see the \over deduction"in their account.<br> <br> Dealing with RCS is not an effortless and convenient experience for me"