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princessroelien P

1 reviews | Active since Feb 2017

06 Jun 2019, 15:56

Backward manner of dealing with ***** by creating risk for more *****!

I cannot believe that a company like RCS would be so damn backwards that they require Checkers to phone everytime I make a purchase? on top of that they take my ID out of my possession to do so.

Not only is it a ****** inconvenience it is a RISK to ME!

So I complain and almost 2 weeks late they decide to reply with

"Please be advise that the process is done to prevent ********** activities to your account

I do apologies for the inconvenient caused."

WHAT THE ACTUAL ****? You cannot stop ***** from happening by giving people the ability to commit ***** with my ID!!!!!! What if one of those workers decide to ***** my identity???

I demand RCS upgrade their cards to include a pin then maybe they don't need to inconvenience the **** out of their clients. Waiting 15minutes at a teller is ****ing stupid!

IS RCS vertraag???

I cannot believe we are in 2019 and they still haven't upgraded to a pin card!

Two weeks wait for a response and I basically get told to live with it

**** YOU RCS

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Replies (2)
RCS
RCS's reply07 Jun 2019, 15:40
Official
Good day 

 

We herewith acknowledge receipt of your complaint.

 

We have escalated your complaint to the relevant department for further assistance.

 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

 

Kind Regards

RCS Group

pP
princessroelien P's update08 Nov 2021, 08:30
Reviewer Update
You know I actually never got a proper response to this! And funny how the moment I couldn’t pay they phoned me immediately and when I tried making plans to pay they told me to basically go f myself they will only do it through lawyers! Over half of my repayment is lawyers fees! How fair is that when I tried sorting it out with RCS directly? *****s