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JY
Jonathan Y

1 reviews | Active since Sept 2011

07 Jan 2023, 17:08

Awful and humiliating

this morning I tried to make a purchase on my Edgars card at Edgars Sandton City. My account is up to date and I have been a customer in good standing for 33 years. I was shoved from pillar to post on the purgatory of a call centre whilst in the store and eventually walked out. An awful and humiliating experience

0
Replies (2)
RCS
RCS's reply12 Jan 2023, 08:46
Official
Good day,

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,RCS Group
RCS
RCS's reply12 Jan 2023, 09:19
Official
Good day,

We are pleased to inform that your complaint has been resolved.

Please accept our apologies for any inconvenience this matter may have caused.

We trust you find the above in order.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind regards,RCS Cards