Awaiting refund since last year

<p>On 14 December 2016 I settled my RCS Game account and requested a closure letter. On 27 December 2016 I received an email from RCS advising me that there is a credit on my account and before they can close the account I need to supply them with my banking details and ID copy, which I did on 10 January 2017.</p> <p>After numerous emails to them requesting a closure letter they eventually responded by saying my account will be closed on 12 February 2017. After I had to email them again on 16 February 2017 requesting a closure letter and threatning them with the ombudsman, I received a closure letter.</p> <p>When asked about the credit on my account that must be paid back to me........they read my email as I received a read receipt message, but no response and no refund.</p> <p>You are not to miss a date with paying your account, but as soon a refund must be made to the client they simply ignore you.</p>