Awaiting Letter

My initial Request was sent on the 13th of January 2022 requesting a prescription letter

Hi Team

I am facing a challenge with your customer services

I sent in a letter to claim prescription on my Edgars card the mail was sent on the 13/01/2022 i called to follow up on the 20/01/2022 where i was advised it takes 5/7 business days to receive I called in today and spoke to neliswa and when i asked her to confirm if letter received she then blind transferred me to to another agent,i spoke to the next agent and this agent i asked to speak to a manager and she blind transferred me in the Game Loans/cards department Que i then dropped the line cause i asked a simple question but your staff is to *********** to even provide and answer cause they dont know what they doing

Ive had the worse experience ever and would never recommend this company