HW
Hester W

1 reviews | Active since Sept 2013

11 Feb 2015, 11:54

Ask for settlement amount and paid it

I spoke to a gentleman last week and I ask him to please give me a settlement amount. He said he will give me 30% discount and it must be paid within 7 days. I went the same day and transferred R5900, the amount he gave me into my RCS account. I ask him to sent me a letter stating that I finished with the account and he promised me that he will. He phoned me the next day and sms me with the e-mail and said I must fax the proof of payment to a Leigh-ann which I did. Now this week I received an e-mail asking me for the balance. I tried sending them e-mails and phoning them and no one is returning my e-mails or calls. If I do not get a response I will take this further to the Banking Ombudsman.

0
Replies (1)
RCS
RCS's reply11 Feb 2015, 11:55
Official
Hello cotsprep,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group