As long as you get the money!!

I had a Game store account through RCS and due to circumstances fell behind on payments. They handed the account to VVM attorneys for collection and I made arrangements to pay every month. I settled the account in early June 2015 and was advised by VVM attorneys I would receive a paid up letter- to date have not received same. I called Game to query whether VVM Attorneys forwarded a paid up letter notifying the account is now cleared, they said no and I had to contact RCS. I contacted RCS and spoke to Nonzwakazi who said I must sort it out with VVM Attorneys, RCS will not contact the attorneys to find out anything or request the paid up letter. Then I was told by Nonzwakazi that I defaulted so its my responsibility to sort this out! Yes I did! Besides being pushed from pillar to post, I had to deal with their bad, un-co operative attitude. After calling VVM attorneys- on the first occassion having put the phone down on me, I was told on the second call, speaking to the third advisor it will take 21 days to send me the letter! Besides having to wait so long, if I hadn't followed up, they would not have updated ITC and unknowingly I would still have this on my credit record!