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Hilda M

1 reviews | Active since Jan 2013

30 Aug 2019, 10:34

Arrogant Call Centre Agent Annelisa

I spoke with call center agent by the name of Annelisa to cancel my application. I indicated that I am not happy with the terms and will like to cancel the application. She didn't explain and just want to cut the call when I ask if I am not going to get the reference number, she said well you will get sms and when I ask for his name she refuse to provide a surname. As we stand I don't know if the application is cancelled. What an arrogant person, please hire professional people next time

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Replies (4)
RCS
RCS's reply30 Aug 2019, 11:01
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 Kind Regards,RCS GROUP
HM
Hilda M's update30 Aug 2019, 11:18
Reviewer Update
I called just know spoke with Shannon the application was not cancelled, I will call back again at 12:00pm hopefully this will be done. I don't know why Annelisa still has the job as she doesn't do what is required and arrogant
RCS
RCS's reply30 Aug 2019, 11:30
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards,RCS GROUP
RCS
RCS's reply05 Sept 2019, 09:02
Official
Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

We trust you find the above in order. 

Kind Regards, RCS GROUP