Approved Game Loan blocked by broken DebiCheck system and terrible loops

I have been approved for a Game personal loan, but I am completely blocked from getting my payout because the automated DebiCheck system link sent to me by RCS is completely broken and faulty. I bank with TymeBank. Because your system glitched, it never broadcasted the mandate to the banking network—my TymeBank app mandate registry is completely empty. Instead of fixing this technical error, the frontline call center is running me in circles. Now, to make matters worse, I have received a system text demanding that I re-upload my bank statements and payslips all over again, even though the loan is already approved and you have my documents on file! I have already sent a formal email escalation to Loan Operations. I do not want to be told to call the standard helpline again. I need a senior verification manager or systems administrator to look at my profile, stop demanding duplicate documents, and manually re-trigger/broadcast the DebiCheck mandate directly to my TymeBank profile immediately so I can approve it and finalize my payout.