Application for an account met with bad attitude

I am highly disappointed the way my application at Contempo Store was handled. I app**** for an account and submitted the documents on Friday 03/11. I was contacted the afternoon and advised by Elsie Venter the application form i completed was only valid from Monday 02/11. I accepted this. I was advised the application would take a few hours to a day. I then called today 03/11 to follow up the status and was advised by Elsie firstly they do not tell clients anymore how long applications take it can take up to a week. Which contradicts immediately what was said from the get go. I accepted this. I was informed by Elsie she would follow up this afternoon only and i requested a call back. A few minutes after this Elsie called and informed me they did not request my ID and they now request same. I was utterly shocked as i thought the application was being processed and all docs needed was provided as they requested. Elsie advise me these are new process and they were not aware. Unacceptable. I advised Elsie i no longer wish to apply due to the bad attitude and that she has no client service to even apologise for the mistake made. Elsie advise me i am simply having a bad day.Bad Attitude