APPLICATION FOR A REPLACEMENT CARD

Its really frustrating to apply for a replacement card. I phoned RCS to apply for a replacement card and was advised to go to a store. Why can't they just help and process the request as they already have all your particulars and inform the client to collect the replacement card at the nearest store of choice with the necessary supporting documents. The person who wrote and approved this specific criteria did'nt consider the client and I'm sure they will tell you it was in the best interest of the client and to safeguard the client. We are responsible people and not stupids. Please revise your policies with regard to replacement cards as you are about to lose another client.<br> <br> Thank you