Application approved but cannot get the card

Good afternoon

I would like to lodge a complaint concerning my pnp store account card application.

On the 27th May 2021 my online application was approved. I received an email and sms stating i need to go to my nearest pick n pay to collect my store card.

I went on Friday 28th May 2021 to Pick n Pay Bedfore Center to be told i need to phone customer service as they have no clue what i am talking about with an rcs pick n pay store card.

The following day i went to Pick n Pay Darras Center to be told exactly the samething.

Today i phoned pick n pay store card customer service and spoke to a very uprupt customer agent after telling her my situation and that no one at the Pick N Pays i have been to, know what i am talking about and then say they cant help me. She puts the phone down. I phone a second time to be told i need to go pick n pay and get a smart shoppers card and then phone to activate it or do it on the email link i got.

So i go to pick n pay and get a smart shopper card. I phone back to be told i need to follow the email and then put the card number in which i did and it says technical error please phone customer service.

I phone customer service to tell me there is a technical error and i must try again after 20 minutes. After an hour i try and the screen goes into ehat the staff see which is call logs etc. I phone customer service back to be told i must go to Pick n Pay to get a card and then phone to have it activated.

I really do not understand what the problem is. Everytime i phone i get some other story and nothing moves forward. I go onto the link to activate my card and it goes into a page that shows logged calls with staff members etc.

I would like someone to sort this out for me so that i am able to use it. Write now i have an application that has been appoved and complete but cannot use it as I cannot get a card as no one wants to help me.