APPALLING SERVICES AND DAYLIGHT ******* FROM RCS

In August 2023 I was approved for a Makro and game card. On the 19 and 20 August, I used both my cards at Game, as I needed to purchase some appliances, seeing it was my first purchase, I needed to call for verification. At this point, I asked the lady on the phone how it worked when I got to the till, and if the period chosen will be the months I will be paying off my debt. At the till, I chose 48 months, because I needed small debit order amounts. Everything was approved and on both till slips, it shows very clearly approved for budget period of 48 months. On the 13 September I received my game statement, and the installment amount was over R1000, I called RCS, and I spoke to a guy first, who told me there was nothing they can do to help me. I called again later that day, and I spoke to a lady. She told me that firstly, RCS does not have a budget period of 48 months. This was my first red flag. She then told me that she will send through requests for my period to be changed from 12 months (this was what was on the system) to 36 months (RCS maximum budget period). She said my installment will not be the amount on my statement, as the new amount will be deducted. I called again on the 26 September and I spoke to a guy named Liam. He confirmed that my Makro card was changed and that my installment will be R250.50, however my game card was not changed, and he escalated it with the relevant department and his superior, I was told that I will receive a call later that day with the new installment for Makro as well. To date, I have not received that phone call, and last night (28.09.2023 - my debit order date), I was debited R1 118.40 for Game and R1 148.21 for Makro. I am extremely disappointed at the level of service that is being offered by RCS. I DO NOT have R2 266.61 to pay for these, hence I took it over 48 months. How is this right? How is this fair on me as a customer that was approved one budget period, get told that not possible, then was told it will be changed to 36 months, and still nothing has been done. I need an urgent refund, as those funds were needed for a medical emergency. I also want to know how their system works, and why there is NO customer service for their system providing us consumers with incorrect and false information. This is like *******. I need answers TODAY, because I need my money TODAY.