Appalling service of not updating their systems!!!

Subject: Urgent: Update of Payment Records and Clearance of Arrears and missed payments.

RCS Credit Team,

I am writing to express my extreme disappointment and frustration regarding the inaccurate information reflected on my credit report. Despite settling all outstanding arrears on my loan account in December 2024, your records still indicate that I have missed payments and am in arrears.

This egregious error has resulted in my recent credit application being rejected, causing me significant financial distress and reputational damage. I have obtained my ITC report, which confirms that your organization has not updated my payment records or cleared my name.

I urge you to treat this matter with the utmost urgency and importance. I request that you immediately update my payment records to reflect the correct information and notify all relevant credit bureaus to ensure that my credit score is adjusted accordingly.

Failure to promptly rectify this situation will necessitate me exploring further action to protect my creditworthiness and reputation.

I appreciate your immediate attention to this pressing matter and look forward to a swift resolution.