appalling service horrible disgusting

I have account with RCS (pick n pay shopper) there was ********** activity on my account, of about over 40000.00 as per letter i received the ***** case has been close. i receive a statement from pickn pay rcs that my balance is on 10000 rcs only credit 310000.00.i have bee send pillar to post appalling service from customer care no one can help me or to say where my payments is that i have made ,during my ***** case now i must pay i would not recommend RCS credit pick n pay credit to nobody they are ******* and ******** and they can easily ***** on rcs. still waiting for someone to call me back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!