Appalling Service

I am appalled by the level of service and communication from RCS.

I received a sms on June 10 stating " We understand you may not have paid your RCS Store Card due to the lockdown. You may qualify for reduced, more affordable installments on your account. We will call you in the next few days to provide more information"

It is the 17th of August and I still have not recieved this "phone call"

I am badly affected by the Covid -19 pandemic and yet you are the only service provider that clearly does not care.

Shortly after that on the 18 June I receive a sms that " Please note: Your Customer protection insurance policy has lapsed due to Non payment of your RCS account"

What happened to the phone call promised in the first Sms?

On July 15 I receive a sms saying: "Thank you for the commitment to pay your RCS account. As a reminer (Yes there was a spelling error in your text to me) your payment of R.00 must be paid by 00/00/0000" ...and still no communication or phone call from you.

On Friday 14th August I then receive a sms which looks like a ****: " Ur RCS GP Card acc was handed to MBD pay R496.54 instal. TODAY or call us on *** for a pmnt plan. Ref ***." No. 1 why the use of slang lingo No.2 Why the threat? No. 3 Why no phone call or communication from you (RCS)

At the beginning of lockdown I sent numerous emails requesting information and assistance as I was adversly affected by the Pandemic and my mails were completely ignored now I am being threatened and I still have not received any communication from you.

What pathetic service you provide. Yes I know this will be escalated to Complaints and someone will contact me to "apologise" but I dont need Apologies I need assistance.

Irate Client

Thabang Tsotetsi