APPALLING CUSTOMER SERVICE

<p>It brings so much frustration that it takes more than 10 months to close an account, August 2016 I paid up my RCS account in full.<br />Upon paying it I tried closing the account to which they advised that I would need to pay another R 80.00 admin fee in order to close it. <br />I then paid the R 80.00 and then tried to close the account once again only to find that this time they owed me +- R 14 and therefore cannot close the account as yet.</p> <p>I took it further and spoke to someone senior whom advised that they would make sure my account was closed and that I would need to send them a formal email and attach certain documents in order to close which I gladly did. <br />1 week ago a credit provider checked my credit rating on ITC, to my absolute shock and surprise my RCS account had not been closed yet and to top it off they listed me on ITC stating that I owe them R 108.00!!!</p> <p>I then contacted the call center whom advised that they can see that my account was prepped for closure last year already but they cant really tell me why it was not closed.<br />They promised me that a senior would contact me the following day due to the severity of the situation. <br />I have now called them several times, every single time I am promised that I will have a closure letter sent to me the next day and that someone would call me back.</p> <p>To this day I have not received anything even after stressing that fact that I have been listed on the ITC for owing them money!!! <br />I am so upset and frustrated by the terrible service rendered to me by RCS, one of the easiest accounts to open but 10 months later still not able to close it.</p> <p>PATHETIC!!!</p>