Appaling Service

RCS is the group that does the Accounts & collections for Queens Park. I opened a Queens Park account round June of this year. The account had the wrong mailing address on it to start with. I received a Collections letter mailed this time to my email address. After numerous calls and wasted time, I paid the full amount outstanding on the 20th September and notified that I am closing the account with immediate effect. I subsequently received a further outstanding amount today for collection fees, sms's (that I never received), interest and insurance. Over and above they share personal information with a third party which is unacceptable.