App not working

Item: RCS
Rating: 1
Author: Palesa M

I have contacted RCS from June to assist with my app. I have called and sent emails to the *** but still nothing. I am unable to make payments and track my account due to this issue. I get when I try to deactivate my previous device so I can login on the new device . I changed phones so now I seem to be stuck with deactivating the previous device ..please assist me as I need my app , every time i login on the app it says i must remove a device and get an error when i try to do that. Are you able to assist or must i just forget.

Helpful (0)

Replies (3)

RCS's replyOfficial

10 Aug 2021, 14:08

Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group

RCS's reply10 Aug 2021, 14:08

Official

Palesa M's updateReviewer Update

10 Aug 2021, 14:28

You guys always respond with the same email but no solution. I have called the number so many times. What is going to be different this time?

Palesa M's update10 Aug 2021, 14:28

Reviewer Update

You guys always respond with the same email but no solution. I have called the number so many times. What is going to be different this time?

RCS's replyOfficial

05 Nov 2021, 10:03

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply05 Nov 2021, 10:03

Official