Annoying bad service

I had my claim for insurance approved for Makro card - but I am still getting calls from unpaid account , Herewith correspondence from the Insurance

Dear Mr Gumbi,

We refer to your written complaint which was received by us on 10 June 2024.

Thank you for your patience whilst we conducted a thorough investigation into the matter.

It gives us pleasure to advise that the complaint has been resolved in your favour. The decision is based on the following reasons:

1. Received confirmation that the claim was initially approved need to honour the first decision.

2.

3.

We would like to offer you the following redress:

1. The account will be paid up to date a bulk Goodwill payment will be paid towards the balance of the account.

2.

3.

Kindly advise whether this is acceptable to you, so that we can confirm our agreement in writing – confirm acceptance to the RCS Insurance team by email to *** or phone us on ***for assistance.

Once again, our sincere apologies for the cause which led to this complaint. We hope that we can still be of service to you in the future.

Best Regards

RCS Insurance team

Rory Muller Insurance +***0 *** https://www.rcs.co.za