CK
Charmaine K
1 reviews | Active since Oct 2010
17 Apr 2025, 10:50
ANNOYING
I pay my account on time every month and I even pay extra on my account. Every single month by the 16th I get phone calls asking me to make arrangements paying my account. And sms's to pay my account. This is ridiculous as my account is not even in arrears. I feel like stop paying the account and then give them a reason to phone me.
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
22 Apr 2025, 15:26Good day Charmaine Kock
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply22 Apr 2025, 15:26
Official
Good day Charmaine Kock
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
CK
Charmaine K's updateReviewer Update
14 May 2025, 18:07Once again this happened today. 14th of the month and I get a sms to make payment and a phone call to make payment. Which means this issue was not sorted at all
CK
Charmaine K's update14 May 2025, 18:07
Reviewer Update
Once again this happened today. 14th of the month and I get a sms to make payment and a phone call to make payment. Which means this issue was not sorted at all
RCS's replyOfficial
24 Jun 2025, 11:07Good Day Charmaine Kock,
We can confirm that your complaint has been resolved.
Regards
RCS Cards
We can confirm that your complaint has been resolved.
Regards
RCS Cards
RCS's reply24 Jun 2025, 11:07
Official
Good Day Charmaine Kock,
We can confirm that your complaint has been resolved.
Regards
RCS Cards
We can confirm that your complaint has been resolved.
Regards
RCS Cards
CK
Charmaine K's updateReviewer Update
15 Jul 2025, 16:11THIS WAS NOT RESOLVED. YESTERDAY I GOT A MESSAGE STATING I HAVE TO PAY MY ACCOUNT. NOW I GET PHONED TO PAY MY ACCOUNT. I AM NOT IN ARREARS AND PAY EVERY MONTH ON TIME.
CK
Charmaine K's update15 Jul 2025, 16:11
Reviewer Update
THIS WAS NOT RESOLVED. YESTERDAY I GOT A MESSAGE STATING I HAVE TO PAY MY ACCOUNT. NOW I GET PHONED TO PAY MY ACCOUNT. I AM NOT IN ARREARS AND PAY EVERY MONTH ON TIME.
RCS's replyOfficial
16 Jul 2025, 07:51 Good day Charmaine Kock
We herewith acknowledge receipt of your complaint.
I have tried to make contact to no avail, a response has been sent via email.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
I have tried to make contact to no avail, a response has been sent via email.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply16 Jul 2025, 07:51
Official
Good day Charmaine Kock
We herewith acknowledge receipt of your complaint.
I have tried to make contact to no avail, a response has been sent via email.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
I have tried to make contact to no avail, a response has been sent via email.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group