Annoyed, Frustrated, Angry, Disappointed.

This whole nightmare started when i requested to close my RCS and Game accounts on the 7th of July 2018. 08.07.18 - i went to Game Kenilworth Centre and phoned the customer line from there, can't remember who i spoke to, but got Game and RCS settlement amounts. I struggled to pay Game in store and went to pay RCS at TFG. 09.07.18 - i called the customer care line again and spoke to ADEN, I requested the Game settlement amount again (which he gave me) and asked to close my RCS account (to which he rep**** that i paid the incorrect amount the previous day) i also pay the game settlement with my easy pay number at Checkers Blue Route Mall. 09.07.18 - i pay the outstanding 32.83 on RCS and request to close the account. somewhere in between the 9th and the 16th of July I phoned to close game as well, but was told that the settlement amount paid was incorrect to which i rep**** that i had paid what i was given, someone apologized and got a supervisor who told me that he understands and that he would wave the fee that was outstanding and that my accounts would be closed. 16.07.18 - i was copied in an email from "the Gold team" to the Closures department stating that accounts need to be closed. a reply was sent from Yolanda at the closures dep ensuring the account will be closed after the next billing cycle end of July 18 - i receive a statement from Game showing an amount outstanding still, 06.08.18 - furious and confused i phone again and speak to Yumna. i forward her the email from the gold team and she replies ensuring that the accounts will be closed. 23.08.18 - i phone again and speak to Natasha to ensure the accounts have been closed but no luck, she promises to get back to as all supervisors are in a meeting (as they ALWAYS are) she doesn't get back to me. 30.08.18 - i get a call from RCS, so happy that someone finally called me back, just to be disappointed again - IT'S CHUMA FROM THE COLLECTIONS DEPARTMENT advising that i will be handed over if the amount isn't paid. i've never been so angry and disappointed in my life.... i then go into Game in Kenilworth again to sort this out once and for all, i phone the customer line and speak to a really nice guy Yonela, who advised that he had logged an investigation to listen to previously recorded calls to make sure he knows what he needs to know to get this sorted. HE PROMISES to phone back on Friday last week and surpise surprise i have not heard anything and its Monday, the 3rd of Sept. well done on the worst service i have ever come across, RCS group!