TM
Thozama M

1 reviews | Active since Dec 2022

13 Dec 2022, 14:32

Angry and frustrated!!

Angry and frustrated. I app**** for a loan at RCS and spoke to Mr. Patrick who then told me that I need to pay R1550 for insurance. I did pay the amount and before the deposit, I asked if there wont be additional amounts required and he said I only pay the insurance. He then came and said that I need to pay additional R2500 for transfer costs and I told him I do not have that amount and he said he can help me and give me R1000 then I try and get R1000 of which I told him that I do not have the money.

I then asked for a refund and he said it will take 24 hours and now its after 24 hours I want the money he is telling me to pay cancellation fee of R350 and I told him to take R350 from the R1550 and he said "if we could, we wouldn't ask".

I am so angry and need my money.

0
Replies (3)
RCS
RCS's reply20 Dec 2022, 12:23
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group 
RCS
RCS's reply28 Dec 2022, 09:37
Official
Good day We are pleased to inform you that your complaint has been resolved.               Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS 
TM
Thozama M's update30 Dec 2022, 09:59
Reviewer Update
Good day.

I would like to know when Am I gonna receive my refund of R1550?