Amount due even after settlement was quoted and paid

<p>I wanted to close my account with immediate effect on 1 November 2016 and confirmed with the call centre twice on the day that my settlement amount was R5079.86 – once at the store and then once again just before doing the EFT and confirming the banking details, both on the same day.</p> <p>I paid the settlement amount and sent proof of payment together with the request to close the account to ********** <p>Even then no one bothered to contact me to inform me otherwise.</p> <p>I then get a statement 2 weeks later on 14 November 2016, showing an outstanding balance of R455.11</p> <p>The last purchase I made was on 16/10/2016, which was half a month prior to me requesting the settlement amount, so there’s no reason that I couldn’t get the correct amount.</p> <p> Sent 3 mails to ********** and there were no replies.</p> <p>Spoke to 2 consultants - 1 left me hanging on the phone for over 10mins and it went dead. The other (Valencia) said her Supervisor Roshik would call me back that same evening, but it never happened. </p> <p>Call Reference ********** 03518</p>