Always issues and problems and then still get thrown around and nothing is sorted out

RCS customer service and Pick n Pay don't even deserve a star at all. In April my husband opened up a Pnp Store account. We struggled with the card, first to use register it at the machine in Cape Gate Pnp clothing. We were told to call RCS. RCS told us to call pnp. The people in the shop just threw their hands up and could not help. Their store card machine don't even work properly. Eventually we bought on it. From day one he could not make use of his app to see his store account details. We called all around again and was sent from pillar to post again ...still now assistance on this. On the 8th of June we went to purchase a few things at Glen Gary pnp clothing. The purchase did not go through. The manager and start there were very helpful. They took his details and the slip reason(declined) and emailed it to them to call us. No one called the following day. My husband called RSC once again. A lady at RCS told him that she needed the Reason code which was 39 on the slip. He told her we will be at the shop at 16:20 then she can call him. Up until now she never called. The manager let us use the shops phone. But still now one on the line could help us. That lady never called. We wait long in the shop and outside in the car for her to call. So how professional is RCS customer service people? Yesterday(13 June 2023) I called RCS Jayen-Lee told me he needed to email a permission email giving me permission to be assisted on his account. He did so. This morning I called RCS again so Thabang first thought i sent in a deceased letter...my word? Hoe luister die mense dan??? I told him it was a email from Charl giving me permission. So then he told me he needs to send a power of attorney letter. What the hell? We have wasted so much air time calling to sort out this declined problem and acc that not link to his account and yet RCS asked for a another permission email? This is not right. I am so frustrated right, cant believe that the customer service sucks like this.