ALoan In The Dark

<p>This story is one of woe and sorrow and lack of customer empathy and service. This starts on Wednesday May 10th. I receive a call from RCS to offer me a loan, I accept and go through its processing. During this I make a fatal error and I provide my FNB savings pocket account number instead of my premier cheque account. I called back the next day to disclose my error. My first call was at 8am, as i knew that if a payment needed to be stopped or pulled back, it would need to be done as soon as possible. I then spoke to an agent who promised me a Team Leader would call me back. That never happened. I called back later that day to again explain the story to a new person who then told me a Team Leader would call me back. Again this was not the case. Friday then approached and like the faithful caller I am, I called yet again to check up on this issue. Knowing fare well that now it is too late to stop any payment and would just need to deal with the processing of this issue. So on Friday, after many calls, I finally got given a number for a Team Leader by the name of Hayley Hendricks. Hayley assured me that she would be sorting this out and will be getting back to me as soon as possible. By the end of Friday there was no call from Hayley and no news going into the weekend as to what will be happening with my issue. Today started much the same, I came into work and called RCS once again to try and get some form of information. Once again, i needed to retell my tale and got told once again that a Team Leader would get back to me. Once again I trusted the information and waited. There was no call. As I typed this I then called once again to try and get some form of resolution. I finally got a Team Leader, by the name of Pamela, who actually knew what was happening on my account and advised that her Finance Team is dealing with it. This is all I needed to know, just to be kept in the loop as this is an issue of funds that at some point I need to pay back. I ended the call trusting that tomorrow Pamela will call me back with feedback. I decided to still post this, as I would still like this tale of mine to be told with great cringe of lack of customer excellence. </p>