jj
japes.desousa japes.desousa
1 reviews | Active since May 2016
06 Oct 2020, 11:00
Almost 4 months to sort out an insurance claim?!! Come on
For over 3 months, RCS credit insurance assessors has been assesing my claim. They have made no contact with me. I have to phone them all the time to find out what is happening. The matter has been escalated numerous times, but to no avail. When I asked to speak to the manager or supervisor, I was told they "HIBERNATING" and I can't speak to the superior. I phoned in again and another supervisor said they don't want to talk to me because "what more do I want to hear?" Everytime I phone in, I feel like I am a ********. Does it take always almost 4 months to process a insurance claim?
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RCS's replyOfficial
06 Oct 2020, 11:59Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply06 Oct 2020, 11:59
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
jj
japes.desousa japes.desousa's updateReviewer Update
19 Oct 2020, 09:13Its been 2 weeks and still no call or email. I am so tired of hearing the matter wil get escalated. This matter has been escalated numerous times and no one bothers to contact me. I even had a consultant tell me that all they can do is escalate the matter but the supervisor dont phone the customers back and its not their fault
jj
japes.desousa japes.desousa's update19 Oct 2020, 09:13
Reviewer Update
Its been 2 weeks and still no call or email. I am so tired of hearing the matter wil get escalated. This matter has been escalated numerous times and no one bothers to contact me. I even had a consultant tell me that all they can do is escalate the matter but the supervisor dont phone the customers back and its not their fault