Allowing ****mers to deduct money from my bank account.

Hello Peter, *** I am writing to request your assistance regarding an ongoing issue with my RCS/Game account, as I have been struggling to obtain clear answers from RCS/Game despite sending several emails that have not received a proper response.

My main concern is that a third-party company, Blue Label, was apparently allowed to access my account and deduct money through my RCS/Game account without my knowledge or prior confirmation. These deductions continued for approximately a year, and on some occasions, more than one deduction was made in the same month.

During this period, I was not receiving statements explaining these deductions, nor was I properly informed that a third party was receiving money from my account.

Blue Label claims that I had an agreement with them and that they have records supporting this. I have repeatedly requested copies of the agreement, records, or any documentation proving that I authorised them to deduct money from my account. To date, I have not received satisfactory evidence.

I was contacted by a company claiming to be connected to Game. I understood the call to be from Game and was not informed that I was dealing with a separate company called Blue Label. This has caused significant confusion, and I am extremely concerned about how my personal and account information was shared with a third party and how that third party was permitted to collect money from my account.

My position is straightforward: if RCS/Game authorised or facilitated these deductions, I require documentary evidence showing:

* The agreement or authority under which Blue Label was permitted to access my account and collect payments. * The date and manner in which I supposedly consented to this arrangement. * All records relating to the alleged Blue Label agreement or voucher. * A complete statement of my RCS/Game account from the date of my original purchase. * A full breakdown of all payments and deductions made from my account, including payments made to any third party. * An explanation of why I was not receiving statements or notifications regarding these deductions. * An explanation of how and why my personal information was provided to a third party. * Confirmation of the outstanding balance on my RCS/Game account and how that balance was calculated.

I have been paying this account for more than seven years, despite my understanding that the original agreement was for two years. I was also informed that, for approximately a year, RCS was not receiving payments from me and that the money was apparently being collected elsewhere. I need a complete account history to understand exactly what happened to my payments during this period.

I was recently informed that my account had been handed over to legal. I have no objection to the matter being dealt with through the appropriate legal process if that process is being followed correctly. However, being referred to legal action should not prevent me from asking legitimate questions about my account or requesting documentation relating to the debt and payments.

I am therefore requesting that this matter be properly investigated and that I receive the requested documentation and a clear written response. I do not believe it is unreasonable for me to ask for evidence of an agreement when money has been deducted from my account by a third party and I dispute having authorised those deductions.

I have attached the relevant correspondence and evidence of my attempts to resolve this matter.

I would appreciate your urgent assistance in resolving this issue and providing transparency regarding my account and the deductions made from it.

Kind regards,

Dudu