MJvR
Marilis Janse van Rensburg
1 reviews | Active since Mar 2009
26 Sept 2023, 09:48
All accounts with RCS being closed. Will NEVER do business through you again. Edgars and Makro loosing clients.
WHOEVER CAPTURES PAYMENTS IS NOT DOING THEIR JOB!!! Where in this world does it still take 4-5 days for payments to reflect? WE LIVE IN 2023, at MOST 24 hours! But ... it takes your staff 3 or 4 weeks to capture payments, then you say I didn't make a payment, this AFTER pop was emailed. USELESS to say the least!
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
26 Sept 2023, 09:58Good day,
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply26 Sept 2023, 09:58
Official
Good day,
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
MJvR
Marilis Janse van Rensburg's updateReviewer Update
26 Sept 2023, 10:21Whatever! Your complaints department is working on this and still it can't smoothly be sorted out! WHERE does it take 4-5 days for a payment to reflect? BS!!! I'm complaining (well, everyone is), but you do NOTHING about your people not capturing payments timeously. PATHETIC.
MJvR
Marilis Janse van Rensburg's update26 Sept 2023, 10:21
Reviewer Update
Whatever! Your complaints department is working on this and still it can't smoothly be sorted out! WHERE does it take 4-5 days for a payment to reflect? BS!!! I'm complaining (well, everyone is), but you do NOTHING about your people not capturing payments timeously. PATHETIC.
RCS's replyOfficial
26 Sept 2023, 10:39Good day,
Thank you for your message.
Thank you for your message.
Please accept our apologies for the delay.
Your complaint is currently still in progress. We have provided an update via email. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Your complaint is currently still in progress. We have provided an update via email. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply26 Sept 2023, 10:39
Official
Good day,
Thank you for your message.
Thank you for your message.
Please accept our apologies for the delay.
Your complaint is currently still in progress. We have provided an update via email. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Your complaint is currently still in progress. We have provided an update via email. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
MJvR
Marilis Janse van Rensburg's updateReviewer Update
26 Sept 2023, 10:50It will ONLY be resolved WHEN your people capture payments efficiently and timeously. If not, you will keep getting these complaints. GOOD LUCK WITH THAT, I'm not sticking around. Will turn into a smurf if I hold my breath for change!
MJvR
Marilis Janse van Rensburg's update26 Sept 2023, 10:50
Reviewer Update
It will ONLY be resolved WHEN your people capture payments efficiently and timeously. If not, you will keep getting these complaints. GOOD LUCK WITH THAT, I'm not sticking around. Will turn into a smurf if I hold my breath for change!
RCS's replyOfficial
26 Sept 2023, 11:06Good day,
Thank you for your feedback.
Kind Regards,
RCS Group
Thank you for your feedback.
Kind Regards,
RCS Group
RCS's reply26 Sept 2023, 11:06
Official
Good day,
Thank you for your feedback.
Kind Regards,
RCS Group
Thank you for your feedback.
Kind Regards,
RCS Group