nM
ntwanano M
1 reviews | Active since Sept 2015
16 May 2018, 18:56
Airtime misery
I bought Airtime via an app which I never received on Monday. I waited for 30 minutes nothing. On Tuesday morning I called the call Centre it took me more than 10 minutes to reach for consultant after that I was told I will get the voucher or refund and until today I haven't received anything. I'm tired of calling every day wasting more airtime I don't have. ???
Helpful (0)
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Replies (2)
RCS's replyOfficial
24 May 2018, 12:17Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply24 May 2018, 12:17
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
14 Jun 2018, 11:07Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply14 Jun 2018, 11:07
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,