airtime issues

The issue that I have experienced was: on sunday the 12/08/18 i bought data for R59 for mobile number ********** 699 and i did not receive it. mondya morning i contacted the rcs customer service and they could not assist me. i bought data for R59 again for same number and still it never come through contacted customer care again and still they keep saying they will get back to me but no one got back to me. i called today 23/08/18 and still no one helped me. asked to speak to the manager and the manager was not available. i asked if they could just cancel the transcation n transfer the money back. its frustrating cause im still on the phone for so long to not get any info to what is going on.