CU
Charles U
1 reviews | Active since Jun 2009
02 Jul 2015, 12:51
agent rude to client
Rcs I am now aware that you do not take your clients complaints seriously. Strange clients are supposed to be your largest assets. I have talk to gloria ( call centre agent) and Keanan Surf ( team leader) about my problem. They promised that my complaint will be investigated and that RCS will ask a manager to call me. Well that did not happen.Thank you for not taking your clients seriously.<br> <br> Mr Uys
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RCS's replyOfficial
02 Jul 2015, 17:17Hello charlesuys,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply02 Jul 2015, 17:17
Official
Hello charlesuys,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,