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MJvR
Marilis Janse van Rensburg

1 reviews | Active since Mar 2009

11 Oct 2023, 09:53

AGAIN, PATHETIC

So I've been requesting my settlement amount since the middle of September. I get a letter, but then get a call from Bronwyn to say that she will send a new letter, since collection fees which should not have been added, must be reversed. The next morning I get another mail - no contact person, stating that 'they' are unable to assist with my request. Now what? Can you not provide a settlement amount??? I WANT TO SETTLE AND HAVE NOTING TO DO WITH RCS EVER AGAIN!

0
Replies (11)
RCS
RCS's reply11 Oct 2023, 10:11
Official
Good day,

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards RCS Group 

Best regards,

RCS
RCS's reply11 Oct 2023, 13:04
Official
Good day 

We are pleased to inform that your complaint has been resolved. 

We trust you find the above in order. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind regards, RCS Cards 

Best regards,

MJvR
Marilis Janse van Rensburg's update13 Oct 2023, 09:56
Reviewer Update
CAN YOU NOT FIX ANYTHING? So I get an email from your Lloyd with an amount. I want to see exactly wat is outstanding so I requested a statement. This was on 11 October. Two days later, NO RESPONSE! You're playing for time to add more fees. NOT RESOLVED!
RCS
RCS's reply13 Oct 2023, 10:45
Official
Good day 
 
 I have sent your latest statement please check your emails.
 
 We trust you find the above in order. 
 
 Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 
 
 Kind regards, RCS Cards 

Best regards,

MJvR
Marilis Janse van Rensburg's update13 Oct 2023, 11:23
Reviewer Update
ONLY AFTER THE COMPLAINT YES! Thanx for sending it now. Will I be receiving the letter that I requested too?
MJvR
Marilis Janse van Rensburg's update13 Oct 2023, 11:25
Reviewer Update
And NO SURPRISE!!! Interest, Insurance ... and what not was added, after I requested this mid September? *****S!
RCS
RCS's reply13 Oct 2023, 11:56
Official
Good day 
 
 I have sent the settlement letter please check your emails.
 
 We trust you find the above in order. 
 
 Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 
 
 Kind regards, RCS Cards 

Best regards,

MJvR
Marilis Janse van Rensburg's update13 Oct 2023, 12:11
Reviewer Update
The interest and other month-end charges would have been reversed? Thank you for the letter received now.
RCS
RCS's reply13 Oct 2023, 12:17
Official
Hi  Marillis I'm pleased that we were able to resolve this issue for you. Once again sincere apologies for the inconvenience caused.

Best regards,

MJvR
Marilis Janse van Rensburg's update13 Oct 2023, 12:24
Reviewer Update
My question wasn't answered - this is not resolved until the account is closed.
RCS
RCS's reply13 Oct 2023, 13:01
Official
Hi Marilis, 

Thank you for taking my call, I have sent you an email. I hope everything is in order. 

Regards

Bronwyn

Best regards,