Again and Again.

I hate it that I need to turn yo this for one to get assistance. I am yet faced with a problem whereby I have submitted documents for my insurance benefit renewal, and no one it attending to it. At the same time as with the same compliant three months ago. My credit record is going to get f**d. I do not understand why continuation is looked at as like it's the first application.

I called, the bank statement were received, but the is nothing in progress and I am starting to get sms's from Makro threatening all sorts of things.

Why does one have to struggle so much for such an easy thing.