JV
Jaundre V
1 reviews | Active since Aug 2021
18 Nov 2021, 16:18
Additional RCS Payment on Cape Union Account
Additional EFT Payment Not received Terrible customer service, I have an account with them, I decided last month to make an additional payment on my account to settle it faster, the amount never showed on the statement. I mailed the proof of payment to them. I have been sending countless emails to them, the contact details on the website are not correct so you can't phone them. I have been struggling with this for almost 14 days now, and it is still not sorted.
THIS IS THE SECOND TIME THIS HAPPENED TO ME!!
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RCS's replyOfficial
19 Nov 2021, 10:59 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply19 Nov 2021, 10:59
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group