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Carina R

1 reviews | Active since Jan 2016

09 Oct 2020, 14:28

Acxounts and Ckaims RCS

Accounts / Claims My name is Riana Botha.

I have been trying since 1 April 2020,just when Lockdown was announced to activate my insurance to cover payments on my RCS account because I am a Self Employed Nail Technician and knew Ibwas not going to be able to pay my account.

I sent through the documents with id, bank statements, claim vorms etc and they still send Blake and Associates to phone me for an arrears account I have been trying to claim for. I have not heard anything from them and have asked them to communicate with me via mail becausebIbwant a paper trail. I have now received the following mail to tell me that I will be blacklisted.

I am verybunhapoy and will take this matter to social media to warn people abiut the treatment you receive when in a global pandemic.

0
Replies (7)
RCS
RCS's reply09 Oct 2020, 14:35
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

CR
Carina R's update09 Oct 2020, 14:46
Reviewer Update
I really hope so. When Blake and Associates phone me daily I tell them That I am awaiting the results from the claims dept,they phone me 3 times a day and I will not answer their calls anymore. I want written feedback.
CR
Carina R's update13 Oct 2020, 09:44
Reviewer Update
Still no answer from RCS. Andninterest is added every month. Nice!, Riana
CR
Carina R's update13 Oct 2020, 09:45
Reviewer Update
Since 1 April 2020, this has been the case. Riana Botha
CR
Carina R's update19 Oct 2020, 11:33
Reviewer Update
19 October 2020 -

Receiving phone calls from Blake and Associates daily regarding my acc. Still no written feedback on my account. Tells me I have to pay while they sort out my claim, since April 2020????Id nr ***
CR
Carina R's update03 Nov 2020, 09:50
Reviewer Update
Sent yet another mail to the claims dept to find out the status of my claim since I have been receiving calls all time of the night and day from Blake and Associates.
Still no response, and I will not answer their calls, i want emails fornpaper trail.

Pathetic service during the Covid time.

RCS
RCS's reply15 Dec 2020, 10:03
Official
 Good day  We are pleased to inform you that your complaint has been resolved.                 Please accept our apologies for the inconvenience this may have caused you.  I trust you find the above in order.  Kind Regards, RCS CARDS