Account Update

RCS! What a Headache. I have settled my account in October and up to date they haven't updated my ITC record. When you call them, it's even frustrating because you'll be sent from one pillar to another. Then they say calls are recorded?!! Do the consultants even write notes or they just fooling us?!! I have been calling them and sending proof of payments from September 2020. Then they keep on saying they haven't received any. Eventually in December they sent through Paid Up Letter and started telling me that they did not have access to update their customer's Credit Profile with the Bureau for the past 3 months?!! Why can't they inform their customers just like they inform us on new products or promotions?? It's systematic and 1 click way!! Now they are telling me that they only sent it on the 8th Of January 2021, and acknowledge that ilthe account was paid up in August. They are messed up!! I don't wish anyone to own RCS Credit Card. Paid that up while you can and close it. Their unexplainable interests are even worse. A pandemic on its own this one!!