Account Still open after various requests

<p cl***="MsoNormal">I had the account for 5 years and I finally managed to sc**** together enough money to close this terrible account with its ridiculous interest charges.</p> <p cl***="MsoNormal">After spending an hour at the RCS Desk at Game Mall @ Carnival I was finally ***isted. The payment was done in store and my instruction was clear – please close my account.</p> <p cl***="MsoNormal">I took it upon myself to call the contact centre – at my own cost to check if the account was closed or not - alas the account was not closed, instead I received a letter informing that me that it was paid up. Two emails later to <u>***</u> with a signed letter and a copy of my Identity Do***ent and still no feedback. Instead today 10.05.2016 I receive a sms that my new statement is ready to view and that my interest rate has been adjusted. What is so difficult to grasp?</p> <p cl***="MsoNormal">I hope you understand my frustration and realise that your service is pathetic. Will I ever be reimbursed for my countless telephone calls and emails.</p> <p cl***="MsoNormal"> </p> <p> </p> <p cl***="MsoNormal">End Note – Please close my account.</p>