PS
Patricia S

1 reviews | Active since Aug 2014

20 Jan 2017, 15:00

Account still open after settling

<p>i settled my account in October with Tracy Daniels. i paid the amount of R5134.80 I am still getting calls sayinig that i have not paid my account. RCS has since debited my account further! i have emailed RCS proof every time that they have called. I am willing to take this to the Ombudsmen as i will be blacklisted for money that i do not owe anymore!</p> ********** ********** ********** <p>the incorrect ref number is on the proof of payment ( ********** ********** 280) </p> <p>it should have been this : ********** ********** 28064 </p> <p> </p>

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Replies (6)
PS
Patricia S's update20 Jan 2017, 15:32
Reviewer Update

I have just checked my credit report and my record is now tarnished with a 90 day no payment record! this is completely unfair!!!!

RCS
RCS's reply20 Jan 2017, 17:56
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply31 Jan 2017, 13:56
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

PS
Patricia S's update09 May 2017, 11:14
Reviewer Update

Dear RCS,

My credit record has still not been amended. The implications have been huge! I am also still recieveing statements that my account is still not paid up!

Please fix this!!!!

RCS
RCS's reply13 Jun 2017, 16:25
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply15 Jun 2017, 12:29
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS