Account still not closed after three months

I have now been trying to close my account with RCS for three months and this is the second complaint on the same issue. Even though there has been a generic response that someone would contact me nobody has. All the engagements was done by me and i was told it is in the process of being closed. Called again today to find out the progress and was told to resend the proof of payment to the closures department. This account is clearly not closed as i am still receiving statements and im sure interest is being accrued on a zero balance. To me this is clearly ********* financial practice. <br> Close this account immediately! You have my work number and work email address so i am very reachable. I am giving you till Thursday 4/2/2016 if no feedback id received i will be going the legal route.<br> <br>